Frequently asked questions for "Membership"

 

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Can I stop receiving EuroClix emails for a while?
Click here to indicate how long and when you do not want to receive any emails.

 

How can I cancel my membership?
You can decide to cancel your EuroClix membership at any time. To do so, log in on the EuroClix website, go to the membership settings section on the My Account page and click on the link "Cancel membership". After confirming your cancellation, you will receive a confirmation email. Once you have confirmed this email, you will be removed from the EuroClix database and your Clix will be cancelled.

To go to the cancellation page directly, click here.

 

When can I cancel my membership?
You can decide to cancel your EuroClix membership at any time. To do so, log in on the EuroClix website, go to the membership settings section on the My Account page and click on the link "Cancel membership". After your confirming your cancellation, you will receive a confirmation email. Once you have confirmed this email, you will be removed from the EuroClix database and your Clix will be cancelled.

To go to the cancellation page directly, click here.

 

How can I view or change my contact details with EuroClix?
When you sign up with EuroClix you provide us with your contact details. You can view and change these here.

 

How can I retrieve my login details?
If you have forgotten your login details, you can easily retrieve them by sending us a request to resend your login details. The login details will be sent to the email address with which you are registered with EuroClix.

To retrieve your login details, click here.

 

How can I disable automatic login?
You can disable automatic login by clicking on "Log out" at the bottom left of the page. If this does not work, you can disable automatic login by taking the following steps:

If you are using Internet Explorer:
Go to Tools -> Internet Options -> click on the General tab -> click on Delete Cookies? -> click OK

If you are using Firefox:
Click on the Tools menu -> select Clear Recent History -> delete 'Cookies'and 'Buffer’.

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Why am I logged in under with a different email address?
If you are logged in on the EuroClix website with a different email address, a different EuroClix member using your pc has enabled "automatic login".

You can disable automatic login by clicking on "Log out" at the bottom left of the page. If this doesn’t work, you can disable automatic login by taking the following steps:

If you are using Internet Explorer:
Go to Tools -> Internet Options? -> click on the General tab -> Click on Delete cookies? -> Click OK

If you are using Firefox:
Click on the Tools menu -> select Clear Recent History -> delete 'Cookies'and 'Buffer’.

If the problem persists, delete the other items in the list as well.

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Can I have more than one EuroClix account?
Every person can only have one EuroClix account. Having more than one account is prohibited and could lead to termination of the membership and cancellation of the Clix balance.

EuroClix does not limit the number of EuroClix members per household. Every household member is allowed to have a EuroClix account, provided he/she complies with the terms and conditions.

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Can other members of my household join EuroClix?
EuroClix does not limit the number of EuroClix members per household. Every household member is allowed to have a EuroClix account, provided he/she complies with the terms and conditions.

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Is EuroClix free?
Your EuroClix membership is entirely free! You even get rewarded well for receiving customised information. How? Merchants pay EuroClix to advertise. However, with our loyalty programme you do not need to buy products to earn Clix. You can then exchange the Clix you earned for cash (credited to your bank account), for a nice gift or a donation to charity. The more actively engaged you are in our programme, the more Clix you will earn.

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What does EuroClix do with my contact details?
Merchants/Advertising agencies can ask EuroClix to send surveys/offers exclusively to members with a specific profile. EuroClix will select members based on the details you provided.

EuroClix carefully handles your contact details at all times and will not share them with third parties without your explicit permission.

 

Can I change my username (email address)?
Yes, of course you can edit your email address (which is also your username). Please visit Email settings to do so.

 

How can I change my bank account number?
You can edit your bankaccount details yourself (this possibility is not unlimited).
For security reasons, you’ll have to confirm this change with your password.

Attention: Since third parties cannot make any deposits to savings accounts, please use your current account.

 

I am not a UK resident. Can I still join EuroClix?
EuroClix is currently active in several European countries. Go to EuroClix.com and select your country of residence.

Is your country not in our list? Unfortunately, you cannot join EuroClix. We can only deliver gifts and credit cash in countries we operate in.

Visit EuroClix.com regularly, as we might become active in your country soon!

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How do I become a EuroClix member?
You can register with EuroClix here.

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What are the conditions for joining EuroClix?
For a summary of our terms and conditions click here.

For the complete terms and conditions click here.

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What happens after my registration with EuroClix?
After duly completing the registration form, you will receive a membership activation email. You only have to click on the link in the email. From then on EuroClix will send you customised emails and you will be able to make use of all the possibilities of the EuroClix programme.

For your convenience, you will first receive an email with your login details, so you can easily login on the EuroClix website and earn lots of Clix.

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Where can I find the small print in the terms and conditions?
EuroClix is honest towards its members. We explain how we make our money, how we handle your details, how easy it is to cancel your membership, etc. Similarly, EuroClix has drawn up rules our members have to comply with. EuroClix reserves the right, for instance, to terminate a membership in case of fraud. You can find the most important rules in the terms and conditions.

To go to the terms and conditions, click here.

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