Frequently asked questions for "Gift shop"

 

Back to FAQ homepage

Help! I cannot find my question
 

When will my gift be delivered?
Gifts are usually sent within 2 weeks after the order date. After that, it may take a few more days before the gift is delivered. This depends on the delivery schedule of our mail service. If you ordered a gift that is delivered via email, such as an digital voucher, you will receive it immediately after ordering.

Related questions:
 

How much is the delivery fee for my gift?
The delivery fee for gifts is paid by EuroClix, so you do not have to exchange extra Clix or pay any additional delivery fees!

Related questions:
 

My gift was damaged during transport, what can I do?
If you receive a damaged gift, you can return it to EuroClix. We will investigate the damage and repair it as soon as possible. If the damage cannot be repaired, we will replace the gift.

You can return the gift, free of charge, to:

EuroClix B.V.
Int. Business Reply Service
I.B.R.S. / C.C.R.I. Numéro 11779
1000 RA Amsterdam
The Netherlands

When returning your gift, please indicate why you are returning it and write down the email address with which you are registered with EuroClix.

Related questions: