Frequently asked questions for "Clix transactions"

 

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When will my Clix (points) become available?
When you respond to an offer, the related Clix will first appear as reserved on your account statement. These Clix will become available within 3 months, if you have actually performed the required action. Within these 3 months, EuroClix checks with the advertiser whether all members who responded to the offer have actually performed the required action.

 

I have responded to an offer, but I don’t see any Clix.
When you respond to an offer, related Clix will first appear on your account statement as reserved.

When you log in on the EuroClix website and go to your account statement via the left menu, you will see your account statement of the past month. You can select your preferred view from the drop-down menus and decide whether your reserved Clix should be displayed or not. The default view does not include reserved Clix.

If you have performed the required action, your reserved Clix will be made available within 3 months. Within these 3 months, EuroClix checks with the advertiser whether all members who responded to the offer have actually performed the required action.

 

Why does my statement include reserved Clix although I haven’t actually responded to the offer?
It is possible that you have reserved Clix although you haven’t actually responded to the offer. When you click on the "Yes" button in the email or on the merchant’s link on the website, you will automatically receive reserved Clix.

However, if you haven’t responded to the offer by entering your details, these Clix will automatically be cancelled after 3 months at the latest. There is no need to worry about possible obligations towards a merchant. You do not need to do anything.
 

Why does my account statement sometimes include incorrect values or no value at all?
With some offers, the number of Clix depends on the transaction amount. In those cases the number of Clix can’t be included yet. As soon as the merchant informes us about the transaction amount, we can calculate the number of Clix, which will then appear as available on your account statement.

Sometimes it seems as if the statement includes an incorrect value. This can have several reasons. Some merchants use transaction amounts excluding VAT, or with or without delivery fees. Offers can also vary because merchants temporarily or permanently change the rewards. EuroClix does its utmost to display correct values, but we cannot guarantee them to always be 100% correct. We cannot compensate the differences.

 

How long does it take for a transaction to be processed?
The time frame within which Clix are credited to your account depends on the merchant. Some merchants only need a few hours to track and feed back transactions. EuroClix keeps a record of every merchant’s tracking speed. The statistics are frequently updated based on the online transactions that are processed.

All Clix transactions should be processed within 90 days at the most. By then, any reserved Clix will have been made available or will have been cancelled.

 

How can it be that a transaction is sometimes tracked incorrectly or not tracked at all?
As the process of tracking transactions is quite complicated, errors can occur. EuroClix keeps a record of every merchant’s tracking accuracy. If your transaction is incorrectly tracked, the merchant will not pay EuroClix and we are therefore unable to allocate your Clix. In case you suspect incorrect tracking you can submit a claim. When your claim is received at our end, EuroClix contacts the merchant to find out if there was a specific transaction and if so, why it was not correctly tracked.

 

What can I do to reduce the risk of tracking errors?
You can help to improve the tracking process by adopting a few simple measures.

It is advisable to adjust your browser settings to accept third-party cookies, javascript, pop-ups and images. You should take the following steps:

Make sure your computer allows cookies. If you visit websites with links to merchants, cookie conflicts can occur. This explains why a merchant might allocate a transaction to a different website than EuroClix. You can avoid this by deleting your cookies and temporary Internet files.

Disable any pop-up blocking software, as it might block cookies from EuroClix merchants. Also, make sure that javascript is allowed, as this is required by some EuroClix merchants.

If you are using Internet Explorer, make sure the security level is set to medium-low.

Firewalls can also block cookies.

 

I have read all questions and I still think that my Clix account statement is incorrect.
If you have read all of the information above and you still think you are entitled to more Clix, you can submit a claim with EuroClix through the "Claim Clix" section on our website. EuroClix cannot guarantee your claim will be honoured. We will, however, do our utmost to get your claim honoured by the merchant. EuroClix only accepts claims related to Clix transactions that were carried out in the past 120 days. "Clix transaction" refers to the transaction on your account statement for which you submitted a claim.