Top 5 frequently asked questions

» When will my Clix become available?
» How can I retrieve my login details?
» Why do my friends receive more emails than me?
» When will the 150 Clix for referring a friend become available?
» How can I change my bank account number?

Choose the required question category below.

Clix transactions and claims
For questions about transactions in which Clix are credited to your account. If you think particular Clix should have been made available, or have been deleted wrongfully, you can claim them here. Please bear in mind that Clix can have the reserved status for 90 days. Here you will also find an overview of your claims and their status.
Clix transactions | Claim Clix | My claim status

Clix (points)
For questions about Clix and/or your account balance
Earn Clix | Exchange Clix | Clix status

LuckyClix/SportClix
For questions about LuckyClix and/or SportClix
LuckyClix/SportClix

Membership
For questions about your membership or for questions on how to become a member
Membership

Invite a friend
For questions about how to refer members and the corresponding compensation. And for questions about sharing your unique Merchant tip links which enable your friends to earn Clix for you without joining EuroClix.
Refer and earn | Sharing your Merchant tip links

Email
For questions about EuroClix emails
Email

Surveys
For questions about the completion of surveys
Surveys

Gift shop
For questions about your order from the EuroClix gift shop
Gift shop

Other
For all other questions
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